About Me
I am based in London and my interests lay across many different fields of the IT industry including Desktop Support, Application Development, System Testing and Web Design.
What I Do ?
I am a Support Analyst with seven years successful experience in customer focused IT support with recognised strengths in client management, problem-solving and trouble-shooting, planning/implementing proactive IT procedures and systems to avoid problems in the first place. I have a strong belief in applying my technical knowledge, people skills and experience to problem solving with a heavy focus on satisfying the client's actual needs and also satisfying the primary business objectives. I thrive in a busy environment and consider myself a highly motivated self-starter and a very capable team player who contributes regularly to the knowledge pool and forges strong work related liaisons.
Graham Hirst
Director, Strategie Consultancy Ltd
My role within the ORR was to oversee the transition of business to a new service provider. David was instrumental and extremely helpful during this period. His skills and knowledge surrounding service desk activity is commendable and I have admiration for his tenacity to get things resolved.
Stuart England
Network Manager, Office Of Rail Regulation
My only hesitation in recommending David for a service desk role elsewhere would be in my own disappointment that we were losing him from our team. We have to let David (our only non permanent staff member) go due to financial constraints otherwise we would definitely be keeping him!
David has been a pleasure to work with on both a professional and non professional level. His commitment to delivering a high standard of service while maintaining a positive and friendly demeanour and constantly delivering within SLA is nothing short of inspiring.
Again, I am very sad to see him go!